Thursday, January 6, 2011

The Rite-Aid Resolution Reward Debacle...The Day I Broke the System

*Sluggy draws a big long breath before beginning, because this is going to take awhile....*

So if you 'do' Rite-Aid you know about their current Promotion....the Resolution Reward.

When you use your Wellness + Card and purchase certain items at Rite-Aid(marked with a "BUY & SAVE" tag on the shelf and in the sales flyer), the amount you spend on these qualifying items counts toward a special +Up Reward.  Spend at least $100 on these qualifying items before Jan. 22nd and you earn this special $20 +Up Reward.  Your current total toward the reward shows at the bottom of your register receipt.
Pretty straightforward, right?

If the promotion runs smoothly.
But NOOOOOOO............
It is NOT running smoothly!

Let me explain, by using my own experience thus far with this Resolution Reward Promotion.
I'm going to illustrate with pictures of my own cash register receipts.

Here is my receipt bottom from 12/30, a purchase at 2:21pm, Store #1....


I have $13.58 in purchases toward the reward at this point in time.

Here is my next receipt from 12/30, a purchase at 2:58pm, Store #2.....



I purchases an additional $32.97 worth of qualifying items.  My $13.58 total has disappeared and only the $32.97 total is showing.

Here is my next receipt from 12/30, a purchase at 4:18pm, Store #3.....

I purchased an additional $3.00 worth of qualifying items.  My $13.58 total is back and the $3.00 purchases has been added, giving me a total of $16.58.
The previously showing $32.97 amount has now disappeared.

Here is my next receipt from 12/31, a purchase at 12:21pm, Store #1....



I purchased an additional $6.00 worth of qualifying items.  My $16.58 total has updated to show that purchase, giving me a total of $22.58.
Still no trace of my $32.97.

Here is my next receipt from 12/31, a purchase at 12:32pm, Store #1.....



Nothing I bought qualified for the reward, so my total remains at $22.58.
Still no trace of my $32.97.

Here is my next receipt from 12/31, a purchase at 8:22pm, Store #1.....



I purchased an additional $4.58 worth of qualifying items.  My $22.58 total has updated to show that purchase, giving me a total of $27.16.
Hello $32.97!.....where are you??

Here is my next receipt from 12/31, a purchase at 8:25pm, Store #1.....



I purchased an additional $6.00 worth of qualifying items.  My $27.16 total has updated to show that purchase, giving me a total of $33.16.
Still no word from $32.97.


Here is my next receipt from 1/3(2 days have elapsed since my last purchase), a purchase at 2:58pm, Store #1.....




I purchased an additional $43.75 worth of qualifying items.  My $33.16 total has updated to show that purchase, giving me a total of $76.91.
Still no $32.97.

At this point if my $32.97 was added back in, I would be over the $100 threshold.
So I call Rite-Aid CS.
And I explain this whole thing to CS Rep "Amy".
After she confers with her supervisor she advises me that my $20+Ups should print on the bottom of my next receipt.  The $20 reward is programmed to print on the receipt AFTER you make purchases that make your total hit or exceed the $100 mark.
So if my $32.97 was counted in but just not showing I should get my reward on my next register receipt.

Sounds logical and plausible, right?
Yah.....

So it is now 2 days after my conversation with Rite-Aid CS and 2 days after my last trip to Rite-Aid where I should have exceeded the $100 purchase amount.

So I go up to Rite-Aid Wednesday evening.  And here is my next receipt from 1/5, a purchase at 4:52pm, Store #1....



You will notice that I can't actually show you what my Resolution Reward Total is because NOT ONLY IS MY MAGICALLY DISAPPEARING $32.97 PURCHASE NOT SHOWING, BUT NO PURCHASES WHATSOEVER ARE SHOWING AT ALL ON MY RECEIPT!
I HAVE NO PURCHASES TOWARD THE $20 REWARD!
 
And yes, I did use my same Wellness Card on this purchase.

When I saw that receipt I believe I did say WTF?!?! out loud.
If you were in the store near me and you heard that, I'm sorry....but I just couldn't hold it in....


So this last trip to Rite-Aid necessitated another call to Rite-Aid Customer Service as soon as I stormed home.
My rep this time was "Quincy".
After another half hour on the phone with CS(my second half-hour long call in 3 days!), the consensus is this.....

THIS IS THE FIRST TIME THIS HAS EVER HAPPENED!  WE HAVE NEVER HAD A SITUATION LIKE THIS!
Yep, that is what Quincy and her Supervisor told me.

Gee, I admit I am special but in this case I'd sure like to be a LOT LESS special!lolol

So if your RESOLUTION REWARD TOTALS are changing in odds ways or not adding up right, keep your receipts, list them chronologically and pinpoint where things are going weird and CALL RITE-AID!
Make them fix it for you asap!

And yes, Rite-Aid CS is mailing me my $20+Up Reward.  And I truly don't think this is enough of a payment after all the grief, consternation and hassle they have caused me!
At the very least I deserve a nice big $25 Gift Card or something, don't you think? 8-(

If you are having a problem with this Promotion, leave a comment and tell us about your experience.

Sluggy

5 comments:

  1. I'm a computer programmer. Trust me... things happen... :) darn computers. I'm betting someone in housekeeping tripped over a cable and reset the whole darn computer system that stores all the $20 ups...

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  2. You're probably right, I blame the housekeeper for my woes.lolol
    Too bad I can't blame him/her for the bad drivers around here who almost took me out on the road yesterday...geez, do people just turn their brains off for the Holidays and forget where the switch is to turn them back on in Jan??

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  3. I got mine right away within two days. With the wonderful Progressive soup deal last week, I was able to make some $$$, get a lot of soup, and bunches of +Ups!

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  4. I'm glad to hear they're sending you the $20. But I agree, their computer systems (and the ways they come up with to overtax those systems) are alarming. I'd be willing to bet the farm you really weren't the only one this happened to, and they'll be getting a lot more phone calls just like yours in the days leading up to and including 1/22 :)

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  5. This happened to me too, just tonight! I called CS 3 different times and they kept saying to contact the Store Manager. AHHH! I had $83 towards the reward, I made another purchase and the receipt then said $11. Pisses me off!

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