So remember when I bought those Shell gas cards to use on our Summer road trip back in May?
I earned $30 in Plenti Points buying these.
Fast forward to Day 2 of our trip, July 19th. While passing through lower IL before we hit the Missouri border we stopped in New Baden IL to get gas at a Shell station.
Hubs swiped one of the $50 gift cards and started pumping gas into the rental car. When Hubs hit $2.98 worth of gas the pump shut off. He tried to swipe the card again and it now indicated that the gift card had no money left on it.
WTF?!?
A station employee was outside emptying the garbage receptacles at the pumps so we asked him what was wrong. He took the card inside to check the balance and indeed it was now empty, no money on it.
So I asked him to check a couple of other gas cards I had(all of which had had $50 of value put onto them)and they all had no money left on them.
We ended up using our Mastercard to finish filling the car and continued on with our travels.
Since I didn't have the receipts with me from when the gas cards were activated at Rite-Aid back in May and we didn't have a secure online connection while staying at motels there really wasn't much I could do about this situation until we returned home.
So I carted these gift cards across the country and back home to PA.
Once we got home I went up to Rite-Aid and they said to contact Shell first.
I just saw this turning out badly, with Rite-Aid blaming Shell and Shell blaming Rite-Aid me being out $300. 8-(
Well I found where to contact the company that issues these Shell cards online(it's not Shell!)and called their customer service line.
I spoke with "Linda"(in India)and after about 20 minutes of going over it all and giving her my card numbers, because she had to check each gas gift card, a definite pattern of fraud emerged.
Card #1 was emptied on July 7th in Highland California.
Card #2 was emptied on July 8th in Highland Caliifornia.
Card #3 was emptied on July 9th in Fontana California.
Card #4 was emptied on July 11th in Fontana California.
Card #5 was used/emptied on July 15th in Fontana, Carlton and Riverside California.
Card # 6 was used on July 18th in San Bernardino California. They left $2.98 on this gas card and that was the one we attempted to use on July 19th.
All these towns are located in San Bernardino County in CA.
Let me add that I have never even been in San Bernardino County. 8-(
I then had to scan all the cards and the receipts from when I bought/activated the cards and send a very long email to dispute the charges on all 6 of the gift cards.
After not hearing back for over a week they finally responded to my inquiry and said they would send me a secure gas card with the $298.02 of value that was stolen from me, which I received.
And yes, this card works and so far, so good, and nobody has siphoned off any funds.
It was disappointing the hoops I had to jump through, plus we don't really have any Shell stations around here so I can only use this card when we travel. But then again, it came in handy when we went to see our eldest son late last week for a few days.
But at least the company made good on the gift cards but the worry in the back of my mind the whole trip did take away from my enjoyment(ok, a little but not a lot lol).
Hopefully when we travel in the future we'll be able to find Shell stations to use this gift card at.
But I will think twice in the future about purchasing gift cards.
Sluggy
I earned $30 in Plenti Points buying these.
Fast forward to Day 2 of our trip, July 19th. While passing through lower IL before we hit the Missouri border we stopped in New Baden IL to get gas at a Shell station.
Hubs swiped one of the $50 gift cards and started pumping gas into the rental car. When Hubs hit $2.98 worth of gas the pump shut off. He tried to swipe the card again and it now indicated that the gift card had no money left on it.
WTF?!?
A station employee was outside emptying the garbage receptacles at the pumps so we asked him what was wrong. He took the card inside to check the balance and indeed it was now empty, no money on it.
So I asked him to check a couple of other gas cards I had(all of which had had $50 of value put onto them)and they all had no money left on them.
We ended up using our Mastercard to finish filling the car and continued on with our travels.
Since I didn't have the receipts with me from when the gas cards were activated at Rite-Aid back in May and we didn't have a secure online connection while staying at motels there really wasn't much I could do about this situation until we returned home.
So I carted these gift cards across the country and back home to PA.
Once we got home I went up to Rite-Aid and they said to contact Shell first.
I just saw this turning out badly, with Rite-Aid blaming Shell and Shell blaming Rite-Aid me being out $300. 8-(
Well I found where to contact the company that issues these Shell cards online(it's not Shell!)and called their customer service line.
I spoke with "Linda"(in India)and after about 20 minutes of going over it all and giving her my card numbers, because she had to check each gas gift card, a definite pattern of fraud emerged.
Card #1 was emptied on July 7th in Highland California.
Card #2 was emptied on July 8th in Highland Caliifornia.
Card #3 was emptied on July 9th in Fontana California.
Card #4 was emptied on July 11th in Fontana California.
Card #5 was used/emptied on July 15th in Fontana, Carlton and Riverside California.
Card # 6 was used on July 18th in San Bernardino California. They left $2.98 on this gas card and that was the one we attempted to use on July 19th.
All these towns are located in San Bernardino County in CA.
Let me add that I have never even been in San Bernardino County. 8-(
I then had to scan all the cards and the receipts from when I bought/activated the cards and send a very long email to dispute the charges on all 6 of the gift cards.
After not hearing back for over a week they finally responded to my inquiry and said they would send me a secure gas card with the $298.02 of value that was stolen from me, which I received.
And yes, this card works and so far, so good, and nobody has siphoned off any funds.
It was disappointing the hoops I had to jump through, plus we don't really have any Shell stations around here so I can only use this card when we travel. But then again, it came in handy when we went to see our eldest son late last week for a few days.
But at least the company made good on the gift cards but the worry in the back of my mind the whole trip did take away from my enjoyment(ok, a little but not a lot lol).
Hopefully when we travel in the future we'll be able to find Shell stations to use this gift card at.
But I will think twice in the future about purchasing gift cards.
Sluggy