Showing posts with label be careful what company you rent from. Show all posts
Showing posts with label be careful what company you rent from. Show all posts

Wednesday, September 8, 2010

Renting College Textbooks....A Great Idea in Theory


In theory I am all for renting college textbooks as opposed to buying them.
This is especially a good idea if the books are for your students classes that they don't think they will need ever again as a reference material in their college career or out in the working world.

College textbooks are insanely expensive today!   I haven't bought a college textbook since 1981, and I about dropped a rectal plate when #1 son handed me the price list of the books he needed last fall for his freshman courses.
So we explored buying used textbooks and even buying them used, can cost a whole lot of money.

And they go out of date so quickly too.  Companies will release new editions of a book after changing small amounts of information in them.  This makes the last edition of the book basically worthless and most college bookstores will NOT even buyback the book.  You are stuck with a heavy, expensive paperweight in these cases.  All those newer editions just so publishing companies can produce/sell more books.  It keeps students from recycling their books and gobbles up natural resources to print more and more books and we are left with a growing problem of what to do with all those old textbooks.

So when I heard about renting college textbooks as opposed to buying them, I was all over that concept!
It's brilliant really.....rent your books for cheap & turn them in to be re-rented by someone else for the next semester.
Lower amount of money out of pocket and no books to have to resell or otherwise dispose of when you are done with them!

So we decided to rent #1 son's college books his first semester in college.
That was a good thing.

We decided to rent them from a company called CHEGG.
That was a very bad thing!


I began dealing with this Nightmare of a Company in August of 2009!
I was so glad when it finally came to a close in March of 2010.
Please, do NOT use them.  Use anybody else, just not this one!

They sent 3 shipments total, because of books that never arrived the 1st time or in some cases even the 2nd time.  We live in eastern PA and had the books delivered to #1 son's dorm in western PA.  I spent hours on the phone trying to trace these book shipments over the course of a month.  1 shipment of books was delivered finally....to an address in eastern NEW JERSEY!  Another shipment of a book was mailed for delivery with NO STREET ADDRESS.....just #1 son's name, the town, state and zip code.

I come to find out later that this company does not always have the books you order so they buy them off of other sellers, like from private sellers on Amazon.com.  So not only are you at the mercy of the company(a middleman really)you are renting the book from, but you are at the mercy of the seller who is supplying the book for Chegg to you.  If that seller Chegg buys your book from is clueless about how to properly ship something(the guy who shipped a book with no street address), YOU bear the brunt of it.

I fought with this company over a book that was ordered 3 times and was NEVER delivered.  They claim it was delivered.  Yes, it arrived at the University(to their mail room were somebody signed for it and then either misdelivered it or never delivered it via the on-campus mail system)but in the end, my son never got the book.  The incompetence of college mail systems is yet another problem and a reason not to have rented books sent directly to your school, especially a large public university.  But I digress....

So I paid over $55 to rent a book that never arrived, plus #1 son had to go out and buy this book for $65+.  Then Chegg expected me to return said book-which #1 son never got-when I returned the rest of the books at the end of the semester.  Since we don't have said book, they said I had to buy the book and tried to charge me for the cost of the book.
I don't think so!
In the end, this company did me the favor of dropping the charges that I owed them for the book that never arrived.
So nice of them, wasn't it?

Perhaps I should have sent them the bill for the blood pressure pills I needed after I started dealing with them....

After this fiasco Hubs is dead set against renting textbooks again...EVER!...from Anyone!  So we are stuck with buying...used at least, whenever possible.
Unless of course the college goes to in-house rentals or eBooks or Kindle books.
I think that would be a good thing.

Do you have a college student?
What are your textbooks costs like?  We got off easy this semester for ONLY $515!
Have you rented textbooks?  Who did you use and what was your experience like?
Leave a comment!

Sluggy