Saturday, February 25, 2012

Rite-Aid Hijinx......Lotions and Satellites

When last we left out intrepid Rite-Aid shopper she had completed 5 transactions last Sunday and had finished off the $20 +UP Reward Deal on her card.

The last transaction done on the BIL's card tracked $11 in qualifying items and brought him to $84 toward the WR +UP Deal.
That transaction by my accounting should have brought his card to $87 toward the Deal, as there were $14 in qualifying items, according to the Buy & Save pamphlet.
So BIL's card stood at $84 in tracking, not $87 and I couldn't figure out why.

The Neutragena still hadn't updated....from buying the wrong 2 bottles, to returning them and then rebuying the 2 right bottles to get the monthly $10 +UP for buying $25 worth.  I think the cashier didn't actually rering the 2 correct bottles when I did the return and rebuy, so the system didn't recognize the correct bottles, I either had to call CS and explain all this or buy another bottle that cost at least $7 to get me over the $25 threshold.  I still had to make at least $13 in purchases anyway and I had +UPs to burn so I pondered just buying another $7 worth of Neutragena in that $13 I had to spend.

Then I did this transaction on Wednesday on his card....

4 x Hormel Compleats at $1.99=$7.96
1 x GE Lightbulb raincheck from last week using In-Ad Q$3=$.99
1 x Colgate Toothbrush on sale=$2.49
1 x Vaseline Lotion new one on sale=$2.97
SubTotal....$14.41

Coupons Used
2 x BOGO IPQ Compleats=$3.98
1 x $1/2 Compleats Load2card eQ=$1.00
1 x $1/1 GE Lightbulb ManuQ=$1.00
1 x $1/1 Vaseline Lotion ManuQ(AllYou mag)=$1.00
Coupon Total....$6.98

$14.41-$6.98=$7.43
I used $7 in +UPs and put the .43¢ on my gift card.
I received $3.50 in +UPs back($1.50 Colgate,$2 Vaseline).

*And I KNOW those Compleat things are nasty....but Hubs likes some of them to take for lunch at work.*

BIL's card showed $6 more in tracking(the lightbulb, the lotion, the toothbrush)toward the $20+UP Reward, for a total of $90, but my figures said it should be at $93.

I had now bought 3 bottle of Vaseline Lotion(limit 2 $2+UPs per card), 1 on my card and 2 on BIL's card.  I had bought 1 of each variety...Aloe, Coca Butter and Original and the Coca Butter had not tracked for the Reward on Sunday.  So went over and checked the shelf where it was kept and solved the mystery.....the Coca Butter variety had NO Buy&Save shelf tag, so it didn't qualify.  Weird 2 of the varieties counted and 1 didn't?
So I returned the Coca Butter and rebought another Aloe.
Nothing OOP and now the tracking is showing correctly at $93.

And then we come to Friday's Fun......*Sluggy rolls her eyes*.....

Still needing to buy $7 worth of stuff to get to $100, I bought this.....


 It came to $7.19 with my 20% discount.  I used +UPs to pay & put the .19¢ leftover on my gift card.  This purchase "should" have triggered both my $10 +UP Reward WYB $25 Skincare that was tracking at $18 pre-purchase AND my $20 +UP Reward WYB $100 in qualifying purchases that was tracking at $93.

But as my cashier(the manager)was completing the transaction, the Satellite went offline.
The Satellite that communicates with Headquarters and tells the register computer to print the +UPs on your receipt.  The other customer at the 2nd register was in process at the same time and lost their +UPs as well.
Plus the +UPs I used to pay were now "dead" and couldn't be returned to me to use again.
UGH!

So we waiting a few minutes for the system to get back online and tried a return and re-buy, the manager giving me cash for my now dead +UPs I had used to pay.
And my receipt printed out the message "Thank you for your purchases.  You have received your $20+UP for Winter Rewards."  They system thinks it printed my rewards out already and I got nothing.
**Face plant**

The manager went into the office and got on the phone with CS right then and they are sending the $30 in +UPs due my BIL's card.  She said they aren't allowed to just give me cash or a gift card this time, because $30 is too high a value. 

I'm finished with the Winter Rewards and have $35 in +UPs and have $30 more coming, for a total of $65+UPs to spend.

I have $15 +UPs expiring on 3/11, so I may take next week off from Rite-Aid.
We both deserve a break from each other.....

Sluggy


2 comments:

  1. My MIL loves those Compeats and a guy at work eats them all the time. I got one free once and it was so salty, I threw it away. Ugh! But to each his own.

    ReplyDelete
  2. I really should try rite aid sometime. I usually stick to CVS since its closer. I think you need a rite aid intervention though...kinda like the gravy intervention :)

    ReplyDelete

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